Terms of Service

1. Using DexWP

By creating an account or using DexWP, you agree to these terms. If you use DexWP for a business or another person, you must have authority to act for them. You must be at least 18 and legally able to enter this agreement. Provide accurate account information, protect your sign-in details and let us know if you suspect unauthorized access.

DexWP provides an AI operator and tools for supported WordPress work. Features depend on your plan, site configuration, connected services and permissions. Our public descriptions and the actions shown in your workspace explain what is available.

2. Site access and approvals

Connect only sites and services you own or are authorized to manage. You authorize DexWP to use the access you provide to carry out your requests, approved changes and explicitly configured schedules or automations. Review proposed changes and choose your operating permissions carefully. When you use DexWP, you also agree to be bound by the YouTube Terms of Service. DexWP uses YouTube API Services for its connected YouTube features. Disconnecting a site or revoking its credentials ends that connection; it does not reverse changes already made.

Some changes use a sandbox on your hosting before they are applied to your live site. Your hosting must have enough resources for this. Preview and undo availability depend on the operation and your site. A sandbox does not replace your own site backups.

3. Subscriptions and AI usage

The price, billing interval and site limit are shown before purchase. Monthly subscriptions renew monthly. Annual subscriptions are paid upfront and renew annually. Applicable taxes and the amount due are shown at checkout. Stripe processes payments.

Paid plans include one shared AI allowance for chat, articles, images, research and site tasks. The allowance resets monthly, including on annual plans, and unused allowance does not roll over. Tasks consume different amounts according to the work and models involved; no fixed article, image or task count is promised. Free accounts receive a one-time welcome allowance.

Extra usage is optional and requires your authorization and spending cap. Authorized extra usage is billed separately, including monthly on annual plans. Turning it off prevents further extra usage; it does not erase charges already incurred. Payment failures can interrupt paid access. You can view invoices and manage payment details from Billing.

4. Cancel renewal without losing your paid time

You can cancel renewal at any time before the next renewal. Open Settings → Billing. For annual plans, choose Cancel renewal. For monthly plans, choose Manage Billing and cancel the subscription in the billing portal. Check the confirmation and plan end date.

Your paid plan remains available until the end of the period you already paid for. Cancellation stops the next subscription renewal; it does not automatically refund previous payments or remove authorized extra-usage charges. Uninstalling Dex Bridge or disconnecting WordPress does not cancel your DexWP subscription.

If you cannot access your account or cancellation controls, contact [email protected] for help. Account deletion is separate and can end access earlier; review its confirmation before proceeding.

5. Refund requests are reviewed individually

We do not offer an automatic money-back guarantee or automatic prorated refunds for unused time or allowance. We review refund requests individually, considering the circumstances, service problems and any billing errors. This applies to subscription payments and separately billed usage.

Email [email protected] with your account email, invoice reference and the reason for your request. Do not include passwords or payment card details. We will tell you the outcome after reviewing the request. Any approved refund is returned through the original payment method, subject to payment-provider processing.

Nothing in this policy limits a refund or other remedy required by applicable law. Cancellation and a refund request are separate: cancel renewal if you do not want the subscription to renew while a request is being reviewed.

6. Your content and data

You retain your rights in content you provide. You give us permission to process that content and use connected services as needed to operate DexWP and perform your authorized work. You are responsible for having the rights and permissions needed for material you submit or publish.

AI output may be inaccurate, non-unique or subject to third-party rights. Review it before relying on it, publishing it or applying it to a live site. We do not claim ownership of your WordPress site or your content. Our software, branding and service remain the property of Extracense Labs and the relevant licensors.

Our Privacy page explains how we handle personal information and your privacy choices. Copies already published to WordPress remain there when your DexWP account is removed.

7. Responsible use

Do not use DexWP for unlawful activity, unauthorized access, credential theft, malware, infringement or abuse. Do not circumvent safeguards or usage limits, interfere with the service, or access information you are not authorized to use. Report suspected security issues privately through our support channel.

We may restrict or suspend access when needed to address abuse, nonpayment, security risks or legal requirements. Where appropriate, we will explain the issue and provide a way to contact us.

8. Service limitations

We aim to provide a reliable service, but do not promise uninterrupted availability, error-free AI output, specific search rankings, revenue or compatibility with every plugin, theme or host. Third-party outages, changes to your website and hosting restrictions can affect results. Keep appropriate site recovery arrangements and test material changes before relying on them.

To the extent permitted by applicable law, the service is provided as available without additional implied warranties, and neither party is responsible to the other for indirect or consequential losses arising from use of the service. These terms do not exclude liability or rights that cannot lawfully be excluded, or excuse fraud or willful misconduct.

9. Changes and contact

We may update the service and these terms. Material changes will be communicated through the service or your account email before they take effect. Price changes will be disclosed before the renewal to which they apply, so you can cancel if you do not wish to continue.

DexWP is provided by Extracense Labs, a US company. For billing, service or terms questions, email [email protected] or visit Support.