Let’s get it sorted.

A direct line to DexWP

Email [email protected], or send a request from Settings → Support when signed in. You can email us if you are locked out.

Include your account email, the affected site address, what you expected and what happened. A work reference or screenshot with sensitive details removed helps us investigate. Never send passwords, API keys, private sandbox links or full card numbers.

Cancel or manage billing

1. Open Settings → Billing.
2. For an annual plan, select Cancel renewal. For a monthly plan, select Manage Billing and cancel in the billing portal.
3. Confirm the cancellation and check the plan end date. Keep the confirmation for your records.

You keep paid access through the end of the period you already purchased. There is no next subscription renewal after cancellation. Previously authorized extra usage remains payable. Removing a site or uninstalling Dex Bridge does not cancel billing.

Payment methods and invoices are available under Manage Billing. If cancellation is not working or you cannot sign in, email us with the account email and describe the problem.

Something wrong with a payment?

Refund requests are reviewed individually. There is no automatic refund guarantee or automatic credit for unused time or allowance. Email your account email, invoice reference and reason for the request to [email protected]. We review the circumstances, including service problems and billing errors, and confirm the outcome.

Any rights and remedies required by applicable law still apply. Read the refund policy for details. To prevent renewal, cancel the subscription separately while your request is reviewed.

Report a security issue privately

Email [email protected] with “Security report” in the subject. Describe the affected feature and steps needed to reproduce the issue using your own account. Do not include another customer’s information or exploit an issue further to gather evidence.

For account data or deletion requests, see Data & privacy.